For general enquires, please contact contact@convex.co.nz
Phone 07 846 1752
Corporate Head Office and Factory
5 Latham Court
PO Box 5460
Hamilton
NEW ZEALAND
Phone 07 847 5133
Fax 07 847 5130

Convex Direct respects your privacy. We will never sell, rent, loan or transfer any personal information to any unrelated third parties. Any information you give us about yourself is held with the utmost care and security and will not be used in ways you have not consented. Our privacy statement is in line with the Privacy Act 1993.

If you have any further questions or queries about our privacy policy, please contact us at: contact@convex.co.nz

All goods to be returned must have a Goods Return Authority issued by us. The issue of a Goods Return Authority does not guarantee that we will accept the return

Where a faulty product is returned and you have requested a Goods Return Authority within our 7 working day return policy, and the returned product has not been used or opened you will be credited in full. Unless the return has been due to an error by ConvexDirect.co.nz freight charges will not be credited under any circumstances

Faulty goods will be subject to the normal return procedures for the  specific brand being returned.

Non-faulty product will require a Goods Return Authority, must be in  saleable condition, must be raised within 7 days of purchase.  Freight charges will not be credited under any circumstances.

We do not accept returns on non-faulty goods after 7 days from  purchase.

You will be liable for all delivery and insurance charges incurred  in respect of returned goods.

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